Known Unexpected Behaviour

Known Unexpected Behaviour

Behaviours listed on this page are known by Lightning IP. Our development team are actively looking to resolve, test and release a fix for these issues.
Priority for fixing issues lies completely with our development team who will prioritise based on available resources and the disruption the behaviour causes.
If you come across unexpected behaviour, please contact our support team to report the behaviour so that it can be raised with our development team.

Open Behaviours

Grandstream Provisioning Parameters - 05/10/2021

When adding custom provisioning parameters to be applied to Grandstream handsets, the provisioning file places the inserted code in the wrong order.
Workaround: Edit the Grandstream provisioning template instead.

User Portal Outbound Faxing - 05/10/2021

Faxes sent using the user portal will be clipped to US letter size.
Workaround: Format your document to US letter size prior to uploading.
Update 6/10/2021 - Developers have advised they will be creating a test build next week to implement and check a viable fix.
Update 14/11/2021 - A fix has been applied in version 68.0.4. Now the number of rows sent in a fax will reflect the standard fax size for the tenancy's country.

Importing Contacts from User Portal - 05/10/2021

Contacts uploaded in bulk the User Frontend Portal do not upload correctly.
Workaround: Upload contacts using the address book in the administration portal.
Update 6/10/2021 - Developers are testing for the conditions that cause this behaviour.

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