Extension Permissions
Permission settings allow administrators to define which features the extension can use. The permissions to jump into calls and listen to conversations may be legally restricted in certain countries, so use extra caution here. The permission to override DND is useful for assistant extensions that are responsible for screening calls.
When entering extensions in this section, use a space as a separator if specifying multiple extensions.
You may use wildcards, for example, an asterisk (*), to match all extensions of the domain.
Allow Call Barge to these Extensions
Call Barge-in allows a third party to barge into an in-process call. Typically, this third person is either a secretary contacting the boss or a co-worker in the next cube who needs help on a call. The permissions to jump into calls and listen to conversations may be legally restricted in certain countries; please use extra caution here. Once permission has been set, Call Barge-in can be activated using the *81 star code.
Allow Teaching (Whisper Mode) to these Extensions
Call Teach mode allows a third party on a line with only one of the parties knowing. This is typically useful in a call centre when a trainer wants to offer tips to a new agent without the customer knowing. Once permission has been set, Call Teach can be activated using the *82 star code.
Allow Audio Mix-In to these extensions
This mode allows the extension to mix audio into conversations without receiving the audio stream.
Allow Listening In to calls on these extensions
In Listen-In mode, a third party can listen in without being detected. The two parties speaking to each other are not aware of the listen-in. Users with permission to use Listen-in can activate it using the *83 star code.
Call the following extensions even if DND is set
If this flag is set, the account will be permitted to call the extension indicated in this field, even if that extension is currently on DND. This applies only to DND which has been set on the system. The permission to override DND is useful for extensions being used by assistants who are responsible for screening calls.
Intercom to the following extensions
This feature is used for communicating with one other person. The two parties must each have their own extension number. (Intercom will not work between two phones that are registered to the same extension.) Users with permission to intercom can activate it using the *90 star code.
Domain accounts that can be put into night mode
This feature enables users to forward domain accounts (e.g., auto attendant, hunt group, etc.) to their own extension. Domain accounts that are entered into this field can be put into night mode by this user. Star code *80 is used to activate this feature.
May clean up the following extensions
This feature enables an extension to clean up other extensions and is useful in a hotel implementation where voicemail must be cleaned out and greetings reset. Star code *84 is used to activate this feature.
Only the following extensions may call this extension
This feature can be used to limit the users who can call another user's extension.
May listen to automatic recordings of the following accounts
This feature enables an extension to listen to the automatic recording set on all the accounts listed on here. It can be heard by using the star-code *58.
Manage agent groups
Manage the domain address book
Access to recordings in domain
If this flag is turned on, the extension will see all call recordings of the domain. This is useful for managers.
Can see calls of the domain
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