Star Codes / Feature Codes

Star Codes / Feature Codes

Star codes are two-digit numbers prefixed with a star (*) and are used to instruct the system. You can access the complete list by logging into your IP Voice PBX admin console and going to Advanced > Star Codes, where you can also change the star code values as per your preference. Of course, when your change them, the instructions given here will apply to your changed star codes and not the default star codes anymore.

Making Calls

  1. Redial (*66)
    Redial the last number that was called from your phone.
  2. Call Return (*69)
    Call return will dial the number of the caller who last called your extension.
  3. Intercom (*90)
    Mimic an intercom system between handsets.
    See Setting up an Extension Intercom for more information.

Transferring Calls

  1. Transfer (*77)
    Transfer an on hold call to another destination.
    See Transferring Calls for more information on how to transfer calls.
  2. Call Park (*85)
    Send a held call to a parking spot.
  3. Retrieve Parked Call (*86)
    Pickup a call that is being held in a parking spot.
  4. Call Pickup (*87)
    Pickup a call that is ringing at another location.

Voicemail

  1. Activate voicemail as email (*95)
  2. Deactivate voicemail as email (*96)
  3. Go to voicemail (*97)
  4. Record new greeting (*98)
  5. Clear voice message indicator (*99)

Miscellaneous

  1. Conference (*53)
    Place all callers a user has on hold into an available conference room that allows non-scheduled conferences.
  2. Show Account Balance (*61)
    Hear the balance remaining on a pre-paid calling card.
  3. Wakeup Call (*62)
    Allows the user to set a wakeup call
  4. Email Call Details (*63)
    Receive an email with the call details of the last call to the users extension.
    This will be sent to the users linked email address.
  5. Clean up an Extension (*84)
    This feature allows users to quickly clean up an extension.
    This makes it ideal in hospitality environments, as it can be used to clear an extension of its messages after guests have checked out and before new ones arrive. It can also be used to clean up extensions of employees who have left the company. Users cannot activate this feature unless permission has been given by the domain administrator.
  6. Add to Whitelist (*91)
    This feature allows users to add a contact to the white list of their personal address book. White list contacts receive preferred treatment. They are not required to say their name before speaking with the user, and they can receive a callback when the user's extension becomes available.
  7. Add to Blacklist (*92)
    This feature helps users avoid unwanted contacts (e.g., unwanted callers, fax spammers, etc.). Once a caller is on the black list, the user's Incoming anonymous call setting will determine how that call is treated. If the caller should be rejected, then the system will reject that call. Otherwise, the system will carry out whatever instruction the user has configured.
    If the number does not already exist in the user's address book, the system will automatically create an entry for this number. Users can edit the address book entry from the web interface. Black list contacts are not allowed to camp on an extension.
  8. Add to Do-Not-Call list (*50)
    Add the last call to the internal Do-Not-Call list.
  9. Room Cleaned (*57)
    Mark a hotel room as cleaned.
  10. Set Caller-ID (*59)
    This feature allows the extensions to dial the star code and change their outbound Caller-ID on the go.
    The star code needs to be followed by a vallid Caller-ID, the system will read back the Caller-ID.

Recording

  1. Listen to Recordings (*58)
    Allows a user to playback previously recorded calls.
  2. Start Recording (*93)
    Starts/Resumes call recording during a call.
  3. Stop Recording (*94)
    Pauses/Stops call recording during a call.

Mobile Phone

  1. Direct Call Extension's Mobile (*00)
    You can call an extension's linked mobile phone by dialling the star code followed by the extension number.
  2. Retrieve Call from Mobile (*51)
    This feature allows a user to continue a call placed through the system that they answered on their mobile phone.
  3. Enter Mobile Call-In Menu (*54)
    Access the external mobile menu that would normally be heard when a calller dials their own extension from their mobile.
  4. Transfer Current Call to Mobile (*52)
    Transfer a current ongoing call on a user's extension to their linked mobile phone.

Anonymous Calls

  1. Hide Caller ID (*67)
    Prevent's a user's Caller ID from being displayed on outgoing calls
  2. Show Caller ID (*68)
    Shows the user's Caller ID on outgoing calls
  3. Block Private Numbers (*88)
    Filter's Incoming Calls with no Caller ID
  4. Allow Private Numbers (*89)
    Allows Incoming Calls with no Caller ID

Call Center

See Setting up a Call Centre for more information on Call Centre star code usage.
  1. Agent Login/Logout (*64/*65)
    Allows the user to log in and out of Agent Groups they are assigned to.
  2. Call Barge In (*81)
    Allows a user to barge into another user's phone call to join the conversation.
  3. Teach Mode (*82)
    Allows a user to listen in, and talk to only the user of the extension dialled.
  4. Mix Audio In
    Sends audio from the user's handset to the ongoing remote call.
  5. Listen In (*83)
    Listen in to another extension's call without either party knowing.
  6. ACD Outbound Calling (*55)
    Allow an extension to dial out using the Agent Group's Caller ID.

Call Forwarding

  1. Hot Desking (*70)
    Allows a user to log into another user's handset.
    See Hot Desking for more information.
  2. Call Forward All On/Off(*71/*72)
    Forward all calls to the user's extension to another destination, can be either external or internal.
  3. Call Forward Busy On/Off (*73/*74)
    Forward calls to the user's extensions when the user is on another call.
  4. Call Forward No Answer On/Off (*75/*76)
    Forward calls when the user does not answer an incoming call before the call times out.
  5. Set Night Mode (*80)
    Force the Nighe Mode service flag on a specified account.
    See Service Flags / Night Mode for more information.
  6. Do not Disturb On/Off (*78/*79)
    Turn On or Off Do not Disturb for the user's extension.

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