Transferring Calls

Transferring Calls

Calls can be transferred using either the transfer button on the user's compatible IP Voice desk phone or using Star Codes. The system supports two types of call transfers: blind transfer and attended transfer. When using the transfer button on an IP Voice desk phone, the handsets will be programmed to use attended transfer.
This guide uses the default Transfer Star Code (*77). If you have changed the default star code, you will need to substitute for your star code. 

Performing A Call Transfer

Blind Transfer

When the user activates a blind transfer, the call is transferred with no knowledge as to whether the receiving party will be available to receive the call. A blind transfer can be used for transferring calls to voicemail or a mobile phone.

  1. Press the transfer button on your phone, or press Hold and dial *77.
  2. Enter the extension number (or phone number) of the recipient.

A blind transfer offers no confirmation of call connectivity. If the number is busy or does not exist or no one picks up, the user will not be notified.

Attended Transfer

When using attended transfer, the user must speak with the party who is receiving the call to ensure that the call can be received.
  1. Put the caller on hold (using the phone’s hold button). The LCD will display the call that is on hold.
  2. Enter the destination number, then press the confirm button.
  3. Once the party on the receiving end is prepared to take the call, press the transfer button twice (the first Transfer connects the call; the second Transfer clears the music so that the parties can speak. (If the phone does not have a Transfer button, *77 can be used to transfer the call.)

Users do not need to press the hold button to free the call. If the person is not available to take the call, the user can press the Hold button to reclaim the call and discuss the available options with the caller.

Transfer a Call Directly to Someone’s Voicemail

The systems administrator must enable a direct dial prefix before users can "blindly" transfer a call to another user’s voice mail. The default for direct dial is "8". This setting can be changed by your Cloud PBX Administrator from the Domain General Settings page.

  1. Put the call on hold using the hold button on your telephone keypad.
  2. Press the Transfer key. (If your phone does not have a transfer button, dial *77 to transfer the call.)
  3. Enter the mailbox prefix number (8 by default).
  4. Enter the extension number.

The caller will be transferred to the extension’s voicemail. Because the caller will bypass the voicemail timeout, the caller will not hear any ringing. This method does not need to involve an outside caller.


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