Do not disturb
This setting allows users to tell the system to leave their phone silent for all calls, both internal and external, and even calls from the hunt group. Only extensions with permission to override DND will be able to call the extension. An extension on DND can always place outbound calls.
Handling of suspected SPAM calls
This setting controls the treatment of incoming calls without valid Caller ID. It does not affect internal calls or calls from a hunt group or agent group.
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No special treatment
| All calls are sent directly to the user's extension.
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Reject Call
| The caller will be informed that the user does not accept anonymous calls and will not be put through to the extension.
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Send to mailbox
| The caller will be sent straight to the user's voicemail box.
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Pretend to be busy
| This setting prevents the call from going through but does not tell the caller why.
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Ask for name
| The caller is prompted for his or her name and then put-on hold while the extension is called. After the system reads out the recorded name, the user can decide whether to accept the call, send it to the mailbox, or reject it.
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Ask for name even if the caller-ID is present | This setting requests the caller's name, even if the caller-ID is available. Only white list callers will be put directly through. |
Hot Desking at
This setting allows users to specify an extension where they will pick up their calls. All calls (including calls from an agent group or hunt group) will be sent to this extension.
Disconnect call with busy when extension is busy
When set to yes, this setting will cause incoming calls to receive a busy tone when the user is on another call.
Call forward all calls to
This setting allows users to redirect all calls to another extension. Only calls that are headed directly to the user's extension will be affected by this setting. If a user is part of a hunt group, agent group, or paging group, calls originating from these groups will not be redirected.
Call forward calls when busy to
This setting allows users to forward all calls to the extension that is specified, only when the extension is busy. This condition is true if either the phone itself signals that it is busy or if the lines parameter has been set for the extension and this number has been reached. If this settings contains the word "busy", the system will not redirect the setting, instead attempt to send a busy signal to the caller if the call was not already connected.
Call forward on no answer to
This setting allows users to redirect all calls after there has been no answer for a predefined period. The waiting period is defined in the domain but can be overridden by the Call forward no answer timeout setting (next bullet item). (If the mailbox picks up earlier, this setting will have no effect; if the call is redirected, the mailbox timeout will be cancelled.)
Call forward no answer timeout
This setting determines how long the system will wait for the user to answer the phone before forwarding the call (default is 10 seconds). This field is effective only if the Call forward on no answer field has been set.
Forward when not registered
This setting allows the user to specify where calls will be forwarded if the user's extension is no longer registered for any reason. If the user is part of a hunt group, agent group, or paging group, calls originating from these groups will not be redirected.